Noelle in Your Pocket
Terms & Conditions
By purchasing Noelle in Your Pocket, you agree to the following terms and conditions.
- Your Coaching Package
Noelle in Your Pocket is a personal motivation, mentoring and accountability programme designed to help you stay focused, consistent and on track.
Your package includes:
- Six private 15-minute coaching calls with Noelle.
- Personal accountability and motivational support.
- WhatsApp support between calls, as outlined below.
- Payment and Duration
The programme costs £297, payable in advance.
Your package is valid for three months from the agreed start date.
This is a one-off payment, not a recurring subscription. There is no automatic renewal.
Any unused coaching calls expire at the end of the three-month period unless an extension has been agreed in writing.
- Booking Your Calls
Your six coaching calls can be arranged at mutually convenient times during the three-month programme.
Calls must be booked in advance and are subject to Noelle’s working availability.
If you need to rearrange a call, please give at least 24 hours’ notice wherever possible.
Calls cancelled with less than 24 hours’ notice, or missed without notice, may be counted as used, except where circumstances or statutory rights require otherwise.
If Noelle needs to rearrange a call, an alternative appointment will be offered.
- WhatsApp Support
WhatsApp support is included to provide additional encouragement, accountability and guidance between coaching calls.
This is intended for brief questions, updates, motivation and occasional support when you need help getting back on track.
WhatsApp support is not unlimited or available 24 hours a day.
Messages will normally be answered during Noelle’s working days, as availability allows.
For anything requiring more detailed discussion, you may be asked to arrange one of your coaching calls.
WhatsApp support is not an emergency or crisis service.
- Personal Responsibility
Noelle in Your Pocket provides coaching, motivation and general guidance relating to health, exercise, nutrition, lifestyle and personal wellbeing.
Whilst advice and recommendations may be given, you are responsible for using your own judgement and discretion about what is appropriate for your individual circumstances.
You agree to seek appropriate medical or other professional advice where necessary.
Coaching is not a substitute for medical diagnosis, treatment or psychological therapy.
You are responsible for your own decisions, actions and participation in the programme.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
- Results
The programme is designed to provide support, guidance and accountability.
However, individual results will vary, and no specific health, fitness, weight loss or personal outcome can be guaranteed.
Your progress will depend partly on your own circumstances, decisions and participation.
- Cancellation and Refunds
You may request cancellation by contacting Noelle Watson Fitness.
As this programme is purchased online, applicable UK consumer cancellation rights, including any statutory 14-day cooling-off period, will be respected.
If you ask for coaching to begin during the statutory cancellation period, you may be asked to give express consent to early commencement and acknowledge the applicable payment consequences.
Where legally permitted, the cost of services already supplied may be deducted from a refund following cancellation during that period.
After the statutory cancellation period, refunds are not normally offered simply because you decide not to continue or do not use all your calls. This does not affect your statutory rights where services are not provided with reasonable care and skill or other legal remedies apply.
If Noelle is unable to provide the agreed coaching services, an appropriate alternative, extension or refund will be offered as required.
- Confidentiality and Privacy
Personal information shared during coaching will be treated respectfully and confidentially, subject to legal obligations and the circumstances described in the business privacy policy.
WhatsApp is used as a convenient communication method, but members should avoid sharing highly sensitive information unnecessarily.
Your personal information will be handled in accordance with the Noelle Watson Fitness Privacy Policy.
- Communication and Respect
Coaching is intended to be a positive, constructive and supportive relationship.
Both parties agree to communicate respectfully and to honour agreed appointments and boundaries.
- Contact
For questions about your programme, appointments or these terms, please contact Noelle Watson Fitness via:
Noelle in Your Pocket — personal encouragement, accountability and support to help you keep moving forward.